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We’re Here for You

COmmunity Principles

We are ALL responsible for our community.

Airtime is a group chat experience, powered by you and your friends.

Create and manage your Airtime room based on your group’s style, norms, and preferences, creating a unique experience that’s just right.  We want you to have a good time on Airtime, so we collaborate with community members to maintain a safe and welcoming environment for all. We provide a full suite of self-moderation tools so you can keep your group safe and thriving - and if you ever need a little extra help, our on-staff moderators are on standby to lend a hand.

We take safety seriously.

Spontaneity is the vital spark of Airtime. It’s the reason people can come from all over the world, connect, and make meaningful connections. Without this core value, Airtime could not achieve our mission of creating thriving online communities. We believe spontaneity comes from providing a safe space where everyone feels comfortable being themselves. The only way that works is if we build a foundation of respect and trust. Thoughtless, careless, or offensive actions break that trust and cause everyone to put their guard up. Airtime does not tolerate bullying, hate speech, or harassment. If it doesn’t feel safe and inclusive, it doesn’t belong on Airtime.

User Policies

Don’t harass or bully anyone.

  • Do not post content with the intention of intimidating, harassing, bullying, humiliating, or degrading another person or group of people.
  • Do not repeatedly target other people with unwanted room invites, friend requests, or messages.

Don’t use or promote hate speech.

  • Airtime is not a space to promote or participate in terrorism, organized crime, or hate groups.
  • Do not attack or encourage an attack on someone based on their race, ethnicity, nationality, religion or religious background, gender, gender identity, sex, sexual orientation, disability, disease, or any other identifying attribute.
  • Do not post imagery or symbols that represent hate or discrimination against specific groups or communities. Examples may include but are not limited to the imagery of white supremacy, i.e., Nazi symbolism, Ku Klux Klan paraphernalia, the Confederate flag, etc.

Don’t share or solicit sexually explicit content.

  • Do not create, distribute, promote, or solicit sexually explicit content or pornographic material.
  • Do not offer or solicit sexual services on Airtime. Sexual services include prostitution, escort services, sexual massages, and filmed sexual activity.

Don’t harm or abuse anyone, including minors.

  • Airtime has zero tolerance for predatory grooming behavior and child abuse, including, but not limited to,  the posting, sharing, sending, or broadcasting of sexually explicit content that involves anyone under the age of 18. This includes video, image, photo, illustration, animation, or text.
  • Airtime will immediately report any child sexual exploitation or abuse material to relevant authorities, including the National Center for Missing and Exploited Children (NCMEC).

Don’t promote violence or threats of harm.

  • Content that threatens or promotes terrorism or violent extremism is prohibited.
  • Do not post content containing depictions of extreme violence or excessive gore, including depictions of animal abuse.

Don’t promote or glorify self-injury or self-harm.

  • The promotion or threat of self-injury or suicide is not permitted on Airtime. This includes the glorification of self-harm and eating disorders.
  • If you or someone you know is in immediate physical danger, please call 911 or local law enforcement for help. If the threat is not immediate, we encourage you to reach out to one of the counseling resources listed under Safety Resources.

Don’t violate others’ privacy.

  • Do not post or solicit others’ personal information, including but not limited to home addresses, email addresses, or phone numbers. We also strongly recommend that you protect your personal information.
  • Do not film or share images of people without their knowledge and consent.
  • Take care not to violate people’s privacy in public or private spaces while you’re live streaming.

Don’t spread harmful false information.

  • Do not post content that is deliberately being used to spread false information that may cause harm to an individual or group. This may include content that denies the existence of tragic events or is deliberately used to spread misinformation for manipulative purposes.
  • This also includes misinformation on public health issues, such as COVID-19, that goes against facts presented by the World Health Organization (WHO) or local health authorities’ policies.

Don’t spam.

  • Do not create content that is intended for spamming.
  • Accounts created to disrupt other members’ experiences on Airtime, such as bot accounts or accounts used to distribute spam, are prohibited.
  • Do not create accounts to attack our service in any way, including but not limited to attempting to circumvent rate limits, attempting to attack any APIs, or attempting to script our service, either manually or automatically.

Don’t do anything illegal.

  • Content that displays the use of illegal drugs or drug paraphernalia is strictly prohibited.
  • Do not use Airtime for conducting illegal activity, including but not limited to buying or selling illegal goods.

Don’t use Airtime if you are under 13.

  • Airtime is for people ages 13 and up. Anyone under 13 years of age is strictly prohibited from using Airtime, per our Terms of Service, Privacy Policy, and this Safety Page. If you believe your child or someone you know violates our policies, please contact support@airtime.com.

Moderation on Airtime

How you can keep your community safe

Your room, your rules. We have equipped all Airtime users with robust moderation tools that you can use to keep your community safe, and the positive vibes flowing. There are moderation tools available for everyone, and more advanced tools for use by room founders, hosts, and admins.

  • Remove a user: When you remove a user from your room, the user will leave your room immediately and will only be allowed back in after an amount of time designated by you. You can remove someone for one hour, for one day, or forever.
  • Block a user: If you receive unwanted communication from someone on Airtime, you can block them from being able to follow you on the platform.
  • Report a user: If a user is making your room unsafe, and you want assistance from Airtime moderators, you can report their behavior and we’ll send support your way. Click here to learn how to report a user.
  • Report a message or content: If you receive a message or see content on Airtime that is concerning, report it so our Airtime moderators can take a second look.  Click here to learn how to report something.

Airtime has your back.

You know your group better than anyone, so you control what is and isn't allowed to happen in your Airtime room (except for our zero-tolerance policies below). But don’t worry, you're not alone if you need extra support. Airtime has human moderators on staff to help you navigate sensitive situations that may arise, and our advanced AI moderation scanning makes sure that truly dangerous activity is identified and actioned quickly and effectively.

zero-tolerance policy

Zero-Tolerance Policy

Airtime has a zero-tolerance policy for certain behaviors on our platform. Those behaviors include:

  • Predatory or grooming behavior towards minors
  • Solicitation, distribution, or participation in child sexual abuse or exploitation
  • Acts or threats of violence against a person, group of people, or place

Policy Violations

How you can keep your community safe

If you are found in violation of one or more of Airtime’s policies, room admins and/or Airtime moderators can take swift action, resulting in the following outcomes:

  • You may be blocked, removed from Airtime rooms, or permanently banned from Airtime rooms.
  • Your Airtime account may be temporarily or permanently suspended or deleted.
  • In some circumstances, Airtime may work with law enforcement if we believe there is a genuine risk of physical harm or a direct threat to public safety.

Who is subject to this policy?

Airtime’s Community Principles and policies apply to everything and everyone on the app:

  • Anyone using Airtime
  • Any content created on Airtime
  • All content shared, engaged with, or played in Airtime rooms or anywhere in the app

What can you do if you see someone or something violating the policies?

If you see someone breaking the rules or acting in a way that is harmful to the community, please use the available moderation tools to take appropriate action. You can also report the user and an Airtime moderator will investigate.

How do I appeal an account suspension?

Occasionally a user will exhibit behavior that goes against our policies, and their account is suspended. If your account has been suspended, and you believe it is in error, please email us at suspensions@airtime.com with your username to request an appeal.

For a full list of moderation resources and how to make the most of them, check out our Trust & Safety Helpdesk.

Safety Resources

If you or someone you know is in immediate physical danger, please call 911 or local law enforcement for help. If the threat is not immediate, we encourage you to reach out to one of the counseling resources listed below.

988 Suicide & Crisis Helpline: https://988lifeline.org/

  • US only: dial 988

Crisis Textline: https://www.crisistextline.org/

  • US and Canada: text 741741
  • UK: text 85258

In the United States:

Outside the US and/or other countries:

If you have any privacy concerns, please see our Privacy Policy.